Terms of Service

By creating an account or accessing STILL ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms constitute a binding agreement between you and the STILL team ("STILL," "we," "us," or "our"). We may update these Terms with 14 days' prior notice via email or in-app notification.

You must be at least 18 years old to use STILL. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using STILL on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

You must register with a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@stillmode.app if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account when you have failed to maintain credential security.

4.1 Plans

STILL offers a free tier and a paid membership, billed monthly or annually as selected at checkout. Members on earlier plans (Founding, Deep) keep them as they were. Current pricing is displayed on our website and within the app.

4.2 Payment Processing

All payments are processed by an external, PCI-DSS-compliant payment provider. By providing payment information, you authorize that provider to charge your payment method on a recurring basis until you cancel. STILL does not store your payment card or banking details. You must maintain valid payment information to continue receiving paid features.

4.3 Free Tier and Trials

The free tier includes a limited number of personalized sessions; unused sessions do not roll over.

Where a plan includes a free trial, we collect your payment information at checkout but do not charge you during the trial. The trial length is shown at checkout — currently 7 days for the monthly plan and 14 days for the annual plan. When the trial ends, your subscription starts automatically and your payment method is charged the price shown at checkout, and on that same cycle thereafter until you cancel. To avoid being charged, cancel before the trial ends from your Account settings. Polar, our payment provider, also emails you a reminder before the trial ends. Trial eligibility is limited to one per person, and we may decline a trial where one has already been used.

4.4 Price Changes

We may change subscription prices with at least 30 days' advance notice. Continued use after the notice period constitutes acceptance of the new price. Price changes do not affect billing cycles already paid for.

5.1 Cancellation

You may cancel your subscription at any time from your Account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends.

5.2 Refunds

We do not offer refunds for partial subscription periods. If you believe a charge was made in error, contact us within 30 days at legal@stillmode.app and we will review your case.

5.3 Account Termination by STILL

We reserve the right to terminate or suspend accounts that violate these Terms, engage in fraudulent activity, or misuse the Service. In such cases, we will provide a pro-rated refund for the unused portion of any paid subscription period where required by applicable law.

Membership includes 120 minutes of new sessions a month, whether you pay monthly or yearly. A 5-minute session uses 5 minutes and a 15-minute session uses 15, however long the final audio runs. Your minutes renew once a month, on the date shown in Account. When they renew, unused minutes carry over, up to a balance of twice your monthly minutes (240 on membership); minutes above that are not kept. Minutes are used only when a session is successfully generated and its audio is delivered. Generation failures do not use minutes. Sessions during a free trial do not use minutes. Earlier plans keep their own monthly minutes (Deep: 180, up to a balance of 360).

7.1 What We Generate

STILL uses generative AI systems to create personalized meditation sessions based on your check-in responses. Each session is unique and generated specifically for you.

7.2 Your License to Generated Content

You are granted a non-exclusive, non-transferable, personal license to listen to and use your generated meditation sessions for personal wellness purposes only. You may not reproduce, distribute, resell, publicly perform, or commercially exploit AI-generated content without prior written permission from STILL.

7.3 No Ownership of Underlying Models

You do not own any rights in the underlying AI models, prompts, audio infrastructure, generation pipelines, or any other proprietary technology of STILL or its providers. These remain the exclusive property of STILL and its technology providers.

7.4 Content Accuracy

AI-generated content may occasionally contain errors, inaccuracies, or content that does not precisely reflect your input. STILL is not responsible for the accuracy, completeness, or suitability of any specific AI-generated content for any purpose.

8.1 Consent Requirement

Use of the Voice Cloning feature is subject to your explicit, informed, opt-in consent, provided at the time of cloning. By activating this feature, you confirm that:

• You are the person speaking in the voice sample
• You are at least 18 years old
• You own all rights in your voice sample and consent to its use for voice cloning
• You consent to your voice audio being transmitted to our voice-synthesis provider for processing
• You understand that the provider creates and stores a mathematical voice model (not the original audio)

8.2 Restrictions

Your cloned voice may only be used to narrate your own STILL meditation sessions. You may not use the Service to clone another person's voice without their explicit, documented, written consent. Any attempt to clone a voice for deceptive, fraudulent, defamatory, or harmful purposes is strictly prohibited and may result in immediate account termination, preservation of evidence, and referral to law enforcement.

8.3 Voice Model Storage

STILL does not store your original voice recording after transmission to the voice-synthesis provider. The provider stores a mathematical voice model (not the original audio) under its own contractual and legal obligations. You may request deletion of your voice model at any time by contacting legal@stillmode.app or by using the "Delete voice" option in your account settings.

8.4 Biometric Data

Voice data may be classified as biometric data under applicable law, including the Illinois Biometric Information Privacy Act (BIPA), Texas CUBI, the Washington Biometric Privacy Act, and equivalent statutes in other jurisdictions. By using Voice Cloning, you explicitly consent to the collection, processing, retention, and cross-border transfer of this data as described herein and in our Privacy Policy.

STILL may keep a short note of the theme you are working through and use it to give continuity to your later sessions. It is on by default, it is visible to you before every session, and you can decline it for a single session, switch it off, or erase it entirely from Account. The notes are generated automatically by a language model: they are an approximation, not a record of fact, and STILL does not use them to profile you, to advertise to you, or for any purpose other than writing your own sessions and the reminder emails we send you. Erasing them does not delete your sessions or their audio.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Attempt to reverse-engineer, decompile, or extract the underlying AI models, prompts, or infrastructure
• Use automated means (bots, scrapers, headless browsers) to access or interact with the Service, other than those authorized by us
• Share your account credentials with others or allow others to use your minutes
• Upload audio or content that you do not have the legal right to use
• Use generated content in a manner that misrepresents its AI-generated nature (deepfakes, impersonation, political disinformation, non-consensual content)
• Attempt to circumvent minute limits, subscription restrictions, or rate limits
• Interfere with the security, availability, or integrity of the Service
• Resell, sublicense, or offer the Service or its outputs as part of a competing product

10.1 STILL's Rights

All aspects of the Service — including the app, website, design, brand, underlying AI systems, prompts, and generation infrastructure — are owned by STILL or its licensors and are protected by copyright, trademark, and other intellectual property laws.

10.2 Your Content

You retain ownership of the personal information and check-in responses you provide. By using the Service, you grant STILL a limited, non-exclusive, worldwide, royalty-free license to use your inputs solely to (a) generate your sessions, (b) improve service quality through anonymized and aggregated analysis, and (c) comply with legal obligations. We will never publicly share or individually attribute your check-in responses.

10.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by STILL without restriction or compensation to you.

STILL is a wellness and personal-development tool, not a medical device or healthcare service. Our meditation sessions are designed for general mental fitness and stress reduction. Nothing in STILL constitutes medical, psychological, psychiatric, or therapeutic advice, diagnosis, or treatment.

Do not use STILL as a substitute for professional medical advice, diagnosis, or treatment. If you are experiencing a mental-health crisis, suicidal ideation, or any serious psychological disturbance, please contact a qualified healthcare provider or your local emergency services immediately.

STILL is not responsible for any decisions made based on content generated by the Service.

12.1 As-Is Service

STILL is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

12.2 Limitation of Liability

To the fullest extent permitted by applicable law, STILL shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, revenue, or profits — arising from your use of or inability to use the Service.

12.3 Cap on Liability

STILL's total aggregate liability to you for any claims arising under these Terms shall not exceed the greater of (a) the amount you paid to STILL in the 12 months preceding the claim, or (b) USD $100.

You agree to indemnify and hold harmless STILL, its team, and its technology providers from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit to or through the Service.

These Terms are governed by applicable law. We encourage you to contact us first at legal@stillmode.app to resolve any dispute informally. For disputes that cannot be resolved informally, you agree to submit to binding individual arbitration rather than class-action litigation, to the fullest extent permitted by applicable law. Nothing in these Terms prevents you from bringing a qualifying dispute in small-claims court or from lodging a complaint with a data-protection authority in your jurisdiction.

We may modify these Terms as the Service evolves. We will provide at least 14 days' notice of material changes via email or in-app notification. Your continued use of STILL after the notice period constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your subscription before the effective date without penalty.

You may terminate your account at any time from your Account settings. We may terminate or suspend your account immediately if you violate these Terms. Upon termination, your right to use the Service ceases immediately. Sections 7 (AI Content), 8.4 (Biometric Data), 10 (Intellectual Property), 12 (Disclaimers), 13 (Indemnification), and 14 (Governing Law) survive termination.

For questions about these Terms:

Email: legal@stillmode.app
Response time: within 5 business days